My Report
Integrated Report
Business model for sustainable value creation
Business model
Managing Director/Chief Executive Officer's and Chief Financial Officer's Statement of Responsibility
Independent Assurance Report - Internal Control
Our Business Model and the Sustainability Framework are closely integrated, ensuring that our strategic imperatives, value generating activities and outcomes contribute to our overarching purpose and sustainability goals. This linkage allows us to balance economic performance with social and environmental stewardship, creating enduring value for all stakeholders.
INPUTS
Essential resources and capital elements that fuel value generating activities, driving sustainable growth and long-term value creation. Please refer the Statement of Capital Position for the opening capital position as at 1 January 2024 representing the different capitals accumulated over the past 105 years.
supports funding and liquidity management
- Shareholders’ funds
- Borrowings
- Customer deposits
- Lines of credit
- Investment portfolios
- Financial covenants
enables physical and digital accessibility for customers
- Corporate offices and data centres
- Automated Banking Centres
- POS terminals and payment gateways
- Cloud infrastructure and server networks
- Mobile banking applications
- Branch refurbishments and eco-friendly buildings
- Public goods
drives innovation, competitiveness and strategic differentiation
- Institutionalised knowledge
- Brand equity
- Proprietary processes
- Risk management models and frameworks
- Training modules
- Data analytics and Business Intelligence tools
- Customer insights and market intelligence
essential for superior customer experience & operational excellence
- Talent pipeline and succession planning
- Employee engagement and satisfaction programs
- Diversity and inclusion initiatives
- Leadership & skills development programs
- Cultural alignment & value-driven behaviour
- Occupational health & safety protocols
- Equal opportunities
strengthens social legitimacy and fosters long-term collaboration
- Customer trust and loyalty
- Supplier and vendor networks
- Industry partnerships and affiliations
- Advocacy and public policy engagement
- Contribution to the Bank’s CSR Trust and its initiatives
- Brand reputation and loyalty programs
minimises environmental footprint through sustainable operations
- Renewable energy initiatives
- Waste management and recycling programs
- Green buildings and eco-friendly construction
- Sustainable procurement practices
- Biodiversity conservation efforts
- Climate transition plan
- Environmental & Social Management System (ESMS)
VALUE GENERATING ACTIVITIES
Core and support activities that drive growth, foster positive stakeholder engagement and manage risk, transforming inputs into outputs and outcomes that create sustainable value across all capitals.
To be the most technologically advanced, innovative and customer friendly financial services organisation in Sri Lanka, poised for further expansion in South Asia.
Providing reliable, innovative, customer friendly financial services, utilising cutting-edge technology and focusing continuously on productivity improvement whilst developing our staff and acquiring necessary expertise to expand locally and regionally.
STEWARDSHIP
Management Governance
Structure Risk Governance
and Management Funding and
Liquidity Management
STRATEGIC IMPERATIVES
STRATEGY
To be a responsible financial services provider by enabling and empowering people, enterprises and communities towards environmentally-responsible, socially-inclusive and economically-enriching growth.
Honesty – We strive to earn and retain the trust of our stakeholders through transparent actions that inspire them and align with their values.
Integrity – Maintaining our integrity is of paramount importance to us in ensuring that our brand value keeps growing for all stakeholders.
Fairness – We focus on doing the right thing by all our stakeholders so that their trust in us continues to deepen, enriching invaluable relationships.
Responsible citizenship – Continuing our commitment to the community we focus on making lives better and being a force for good.
Accountability – We live by our brand values, ready to take responsibility for our actions towards all stakeholders.
(A comprehensive account of the key activities undertaken throughout the year to create and enhance stakeholder value, contributing to the growth of all capitals, can be found in the MD&A)
OUTPUTS
The products, services and other deliverables generated through the Bank’s core activities, aimed at meeting stakeholder needs and fostering sustainable value creation.
Loans & advances
Investments
Deposits
Forex products
Digital banking services
Sustainable financing products
Treasury & capital market solutions
Card services
Transactional banking services
Remittance services
Fee-based services
Trade finance solutions
Travel-related services
Advisory
OUTCOMES
The tangible and intangible value delivered to stakeholders through the Bank’s activities, reflecting sustainable growth across financial, social and environmental dimensions. Please refer to page 76 of the Statement of Capital Position for the closing capital position as at 31 December, 2024, representing the accumulated capitals over the years.
- Green financing and sustainable products
- Digital financial inclusion
- SME and Women entrepreneur support
- ESG criteria integration
- Affordable and inclusive finance
- Financial literacy programmes
- Sustainable lending practices
- Employee wellbeing and development
- Diversity, equity and inclusion
- Innovation-driven culture
- Green and safe work place
- Ethical business practices
- Employee recognition programs
- Education and STEM initiatives
- Healthcare support
- Environmental conservation projects
- Volunteerism and community upliftment
- Promoting social enterprises
- Climate resilience and disaster preparedness
IMPACTS
High-level, long-term results achieved through sustainable value creation, reflecting the Bank’s positive influence on stakeholders, the financial sector, and the broader economy. Impacts validate the robustness and resilience of the Bank’s business model.
- Highest market capitalisation among all FIs on the CSE
- Sustained profitability and shareholder returns
- Higher-tier D-SIB
- Leader in SME lending
- Highest CASA ratio among all commercial banks
- Growth in market share:
| Market Share | ||
| Indicator | 2024 (%) | 2023 (%) |
| Deposits | 12.90 | 12.54 |
| Loans & advances | 13.22 | 11.49 |
| Total assets | 13.16 | 12.65 |
| Exports | 21.20 | 18.90 |
| Imports | 14.30 | 11.40 |
- Leadership in several product categories
- Strong regional presence
- Proven resilience through economic cycles
- Pioneer in carbon-neutral banking operations
- Workplace culture
- Employer of choice - Happiest Second Home ranking
- Partner of choice for strategic collaborations (AIA)
- Achieving high employee retention and engagement levels
- Green building certifications for branches
- Over 95 awards and accolades during the year
- Targeted high impact CSR initiatives (Education)
- Empowerment of underserved communities
- Promoting financial inclusion through microfinance
- Active contribution to environmental restoration projects
- Strengthening partnerships with local communities
- Supporting national development initiatives