My Report
Integrated Report
Introduction and Overview
Non-financial highlights
Managing Director/Chief Executive Officer's and Chief Financial Officer's Statement of Responsibility
Next Section
Independent Assurance Report - Internal Control
Table – 03
| Sustainability Pillar | Capital/Indicator | Unit of Measure | 2024 | 2023 | Relevant Strategic Imperative |
Sustainable banking |
Intellectual capital |
||||
| Brand Equity (Brand Finance) | Rs. Bn. | 43.600 | 43.600 | Customer Experience and Data Analytics | |
| Brand ranking (Brand Finance) | Number | 3 | 3 | ||
| Compliance with industry standards- ISO 27001, PCI-DSS, Baseline Security Standards |
Compliance | Yes | Yes | Digitisation and IT | |
| Key digital banking initiatives/products introduced during the year | New product/feature | Digital Service Portal | Flash FAM | Customer Experience and Data Analytics | |
| Host to Host | Commercial Bank LEAP GlobalLinker | ||||
| New card activation through ComBank Digital | eSavings and eMoney market accounts | ||||
| Enabling trilingual to ComBank Digital | “SimplePay” to facilitate digital payments, particularly for SME merchants | ||||
| Enabling reward point for digital usage (Max Loyalty) – Industry First | “Visa Direct” and “MasterCard Send” card-based fund transfer facilities | ||||
| Enable “Prepaid Card Topup” facility through ComBank Digital | “Green home loan” and “Green building loan” | ||||
| e-FDs opened during the year as a % of total FDs opened |
% | 62 | 50 | ||
| YoY Growth in digital banking retail customer base |
% | 31 | 46 | ||
| Number of existing customers migrated to ComBank Digital |
Number | 339,903 | 339,032 | ||
| Total number of financial transactions initiated through digital channels during the year |
Number (Mn.) | 72.225 | 58.265 | ||
| ComBank digital customer base as at the end of the year |
Number | Over 1,500,000 | Over 1,100,000 | ||
| ComBank Digital penetration | % | 47 | 36 | ||
Social and relationship capital |
|||||
| Facilities subjected to ESMS screening during the year |
Number | 10,727 | 11,925 | Growth Sustainability Customer Experience and Data Analytics | |
| Green financing portfolio | Rs. Bn. | 39 | 18 | ||
| Green Financing Facilities disbursed during the year |
Number | 2,168 | 649 | ||
| Contribution of Green finance portfolio for reduction of CO2 emissions to the atmosphere | CO2 Tonnes | 292,331 | 233,918 | ||
| Adoption of IFC Performance Standards | Complied with | Yes | Yes | ||
| Bank’s position as a lender to the SMEs | Ministry of Finance Data | Largest SME lender in 2023 | Largest SME lender in 2022 | ||
| MSME participants in financial literacy programmes conducted by the Bank | Total Number (accumulated since 2011) | 16,612 | 14,907 | ||
| Members in ComBank BIZ Club | Total Number | 6,273 | 5,678 | ||
| Participants in Capacity-building programmes for women entrepreneurs | Total Number | 715 | 567 | ||
Responsible organisation |
Human Capital |
||||
| Employment opportunities created at the end of the year |
Number | 5,461 | 5,201 | Talent | |
| New recruits during the year | Number | 700 | 589 | ||
| Investment in training and development during the year |
Rs. Mn. | 168.690 | 88.620 | ||
| Total training hours during the year | Hours | 193,276 | 180,313 | ||
| Number of employees serving for >20 years | Number | 1,056 | 1,041 | ||
Natural capital |
|||||
| Paper recycled | Kgs | 150,110 | 286,240 | Sustainability | |
| Branches connected with solar power generation |
Number | 89 | 82 | ||
| Power generated through renewable sources | % | 17.32 | 16.09 | ||
| Total carbon footprint | |||||
| Direct (Scope 1) GHG emissions | CO2 Tonnes | Pending | 868 | ||
| Energy indirect (Scope 2) GHG emissions | CO2 Tonnes | Pending | 5,586 | ||
Community engagement |
Natural capital |
||||
| Reforestation | Area | Planted 88,000 trees under the “100,000 Trees for Tomorrow” initiative | 12,000 trees planted under the “100,000 Trees for Tomorrow” initiative | Sustainability | |
| Mangrove restoration | 12,000 mangrove plants planted across 1.25 km in Kathduwa Island | Scientific research publication/maintenance and eco-tourism promotion | |||
| Sea turtles released to date | Number | Over 85,000 | Over 72,000 | ||
Social and relationship capital |
|||||
| IT labs established in rural schools at the end of the year |
Total Number | 362 | 334 | Sustainability | |
| Number of students benefitted from IT labs with the end of the year |
Total Number | approximately 320,000 | approximately 300,000 | ||
| STEM classrooms in schools at the end of the year |
Total Number | 176 | 170 | ||
| Students benefitted from STEM classrooms at the end of the year |
Total Number | approximately 170,000 | approximately 160,000 | ||
| Math labs established in rural schools at the end of the year |
Total Number | 123 | 122 | ||
| Supported the Vocational Training Authority to enroll students from Government schools and providing jobs at the end of the year | Number of jobs provided | Over 360 | Over 340 | ||
| Donation of critical medical equipment and infrastructure facilities to Government hospitals | Value and Number of hospitals | Rs. 1.7 Mn. | Rs. 16.0 Mn. and eight hospitals | ||
| Initiatives to support social enterprise | N/A | collaboration with “ Janarukula Women Society” to support women-led cashew processing initiatives in rural Sri Lanka | Collaboration with IFC and Sarvodaya to support establishing a Childcare Centre in Batticaloa | ||
| Collaboration with UNDP to donate a food dehydrating machine to Hettipola Village |
